OUR SERVICE COMMITMENT

We believe that all Canadians should have a nice place to live. Renters want caring, proactive, and helpful landlords who provide value through safe, clean, and comfortable housing in nice communities, and so our team strives to deliver that every day. As a Canadian leader in service-focused rental management, a lot of work goes into ensuring that our tenants have the best rental experience possible.

Learn more about living in a Broadstreet community.

Broadstreet Communities

What We Do

Broadstreet Properties owns and manages over 15,000 apartments in more than 35 cities in British Columbia, Alberta, Saskatchewan, and Manitoba with a sole focus on the tenant experience.

To help ensure that experience, all our properties are purpose built by our sister company Seymour Pacific Developments. We pride ourselves on building comfortable and caring communities with a host of helpful features and benefits including:

24/7 Client Support

On-Site Management

On-Site Maintenance

Pet-Friendly Buildings

Five Full-Size Appliances

In-Suite Laundry

Dog Run
Fenced play areas for dogs on site

Dog Wash
Easy to reach wash basins and dryers

Bicycle Wash & Storage
(at selected locations)

Community Fitness Facility
(at select locations)

Community Lounge
(at select locations)

Community Gardens
(at select locations)

Community Playgrounds
(at select locations)

Electric Vehicle Charging
(at selected locations)

The pairing of a construction company with a rental management company has proven extremely successful. Seymour Pacific Developments has established a proven formula for construction and a reputation for speed, efficiency, and quality. For Broadstreet Properties, having this construction arm to our rental management business means we are vertically integrated and can influence the design of buildings to suit our tenant’s needs.

Broadstreet Values

Tenant Care

Our tenants come first. Our interactions with our clients and each other are meaningful and sincere.

Teamwork

We work as a team, we collaborate, we share, we listen, we communicate.

Pride of Work

Everyone at Broadstreet contributes to the success of our business. We are proactive in providing value for our tenants, our people and our owner.

Results Driven

We are focused on our shared goals and work efficiently to save time and resources.

Safety

Safety is a top priority and we are committed to the protection of all our staff, tenants, contractors and properties.

Innovation

We like to challenge the status quo. We are ideas people.

The Commitment

To be the Canadian leader in service-focused rental management by providing comfortable and quality rental apartments for our tenants across the country, supported by a team of professionals driven by Broadstreet’s values.

The Broadstreet Difference

What makes us different in a crowded space? There are a lot of rental apartments and management companies in Canada, but no one has an absolute focus on customer service like Broadstreet Properties. By being so customer focused, we stand out from our competitors. Our tenants will always be our primary focus, but we recognize that every touch point with a tenant, prospective tenant, visitor, vendor, or supplier is a moment of truth for our brand.

We want every interaction that someone has with a Broadstreet team member to be helpful and authentic. What we do doesn’t always need to be ground-breaking, but it needs to be thoughtful and consistent. How is Broadstreet unique?

How is Broadstreet unique

We always answer the phone, and we return calls
We measure tenant satisfaction by monitoring and responding to online reviews, so we know what people are saying about us
We are respectful of tenant’s time and space; we come and help when we say we will
Preventative maintenance is a priority. We strive to keep our apartments safe, clean, and comfortable
We embrace change and new technology to improve our tenant experience
We invest in our people to make sure our tenants come first and have the best experience

Our Service Commitment