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Job Details

Posted Apr 5, 2021

Job Title: Overnight Client Services Representative
Location: Campbell River, British Columbia

Job Description

Do you consider yourself a night owl? Are you seeking a job with shifts that suit your lifestyle? If so, we are currently looking for an Overnight Client Services Representative to work the overnight shift in our Client Services department!

The Overnight Client Services Representative responds to current tenant concerns relating to our residential properties throughout Western and Central Canada. The role delivers exceptional customer service and is a brand ambassador for the company. This is a full-time position working four shifts per week from approximately 9:00PM-7:30AM.

Our Client Care Team is available 24/7 to ensure the best customer service for our current and prospective tenants!

Your contribution to the team includes:

  • Respond to client inquiries in a professional and timely manner
  • Troubleshoot client issues and provide viable solutions
  • Document client interactions in appropriate database or software
  • Place maintenance orders with accuracy
  • Utilize conflict resolution skills to ensure a high level of client service
  • Promote the company in a positive image to all current and potential clients
  • Performs other duties as required

What you need to be successful: 

  • Previous experience in the customer service industry
  • Proficient with Microsoft Office Suite and data entry
  • Minimum 45 wpm typing speed
  • Strong customer service and troubleshooting skills
  • Ability to work well under pressure in a changing environment
  • Strong attention to detail and multi-tasking skills
  • Excellent verbal and written communication skills

The perks:

  • Employer paid extended medical, dental, and vision coverage 
  • Employee and Family Assistance Program
  • $170 yearly health & wellness benefit

Why Broadstreet?

Broadstreet Properties is a family owned and operated property management company partnered with Seymour Pacific Developments to build apartment and townhome communities. We are a growing organization made up of diverse individuals who are driven to innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone. Broadstreet Properties Ltd. practices equal opportunity and safe hiring processes when filling positions and hires only the most qualified individuals.